presence of excess suds in the machine may cause the machine to stop or skip
the spin. Excess suds are created by using regular laundry soap instead of
HE detergent. Also, the door must latch positively for the unit to spin. Checking the latch assembly and other spin issues are printed on a
nice pamphlet in the top console.
If the console is opened, you'll see a rather large circuit board on the
back panel. Look closely at this circuit board for any sign of burned
resistors, especially at the R-11 resistor. If it appears burned, you may
also have a problem with the door latch mechanism. If the door does not
properly lock, the machine cannot spin, and in turn causes the circuit board
to overheat. In this case, you would replace both the wax motor and
If the motor doesn't run at all, whether in
the wash or rinse cycle, chances are the motor control board has failed.
This can be verified by removing the front panel and then removing the 2
screws holding the motor control board on the lower right side of the
cabinet floor. Usually, the inline fuse will be visibly blown, or there may
be scorched components on the board itself. The fuse is not replaceable. A
new motor control board is in order.
Excess suds can sink down and cause a sort of air-lock in the pump. We
refer to this as "suds-lock". The Neptune is programmed to remove the water
from the tub in a certain amount of time. If a malfunction should occur,
such as a blocked pump or other problem, the onboard computer (machine
control) shuts the cycle down. This is a good safety measure in order to
protect the unit from further damage.
Regular detergent was made specifically for top-loading machines. Top
loading machines use an agitator to move the clothes thru the water. Top
loading washers also hold up to 35 gallons of water. Today's
front-loader uses an average of 4 gallons of water, instead of 35, in the
wash cycle. This means that you have a lot less water into which you are
concentrating all that soap! For this reason, detergent manufacturers have
had to develop a detergent specifically for this type of service. It is
called "High Energy" detergent, and is now available in several brand names.
People who were originally sensitive to perfumed detergents may use HE
products, since they rinse away much better than standard formulas.
If you feel you must use a special detergent on occasion, such as Dreft
for babies, just use 1/4 of the normal amount you would use in a top loader.
If you DO use regular soap occasionally, it is very important to perform the
cleaning procedures mentioned below.
High energy detergent (H.E.) is formulated to produce maximum efficiency
in low water conditions. It has softeners and rinse agents built into it
which allows for a cleaner rinsing action from the machine. It has been
found that regular detergents are responsible for mold and odors in
front-loading washers since they do not rinse away well, and the use of H.E. detergents will prevent such
issues to a better degree. HE detergents used to be hard to find when
the front-loaders first appeared, but
with the popularity of the front-load design, the HE detergents have become easier to obtain.
These are some new maintenance procedures for the
Front-Loader which will help
with odor issues. This procedure should be done every 2 months, unless you
are in a hard water area. In this case, do this monthly:
1. Toss 1 cup of powdered Cascade or Sunlight dishwasher
POWDER detergent into
the tub. (no gels or liquids)
2. Add 1 cup of Bleach to detergent dispenser fill
area (not into bleach cup).
3. Set the water temp to HOT and start a quick wash cycle.
4. Let the unit go thru the entire wash and rinse
cycles to allow all residue to wash out.
5. To complete the cleaning routine, always remove
any lint buildup from the front spinner cover using the
accessory brush tool for the Neptune. This tool may also work for
other front loaders as well, and comes with a sample pack of dishwasher
powder for your first treatment.
There is also a new product
out from Whirlpool which will remove odors and buildup from your H.E.
washer, and it comes as an easy to use tablet form.
For more info, click here.
As a master technician, specializing in all major
brands, I can offer you help with problems which arise on my
appliance help forum. Usually, I can resolve
your problem, plus offer you the necessary part to do the job. Many
problems can be resolved without parts, so getting the right information can
More information on the Neptune series is on the
Maytag.com website. You can
request literature and register your products online. I highly encourage you
to visit their site for other tips and info.
Machine squawks and squeaks during
This is usually due to a worn drive belt or worn
motor isolators. There is an easy to install belt kit for just this problem,
and you can likely do this yourself and save a fortune! For more info,
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